Frequently Asked Questions


1. What do I need to board my cat?

All cat's need to be up to date with two vaccinations called: Feline Distemper Combination (RCP for short) and Rabies. Feline Leukemia is an optional vaccination and suggest discussing with your veterinarian. All vaccinations must be done two weeks prior to boarding to be the most effective.

2. What do I need to bring?

Please bring your cat's regular food from home. It can be wet, dry or raw. We will feed exactly as you are feeding at home. Please don't change your cat's diet or routine prior to boarding or while boarding. We ask you send enough food for the whole stay plus two extra days for emergency. All left overs will be sent home. Also, bring with you a bed, blanket or towel to add to the room to make it smell like home. They need to arrive in a carrier, along with their paperwork.

3. Does my cat need to socialize with other cats?

No, it is asked of you, if you want your cats out with other cats. Given our approval, we will let your cat out with others. This is only if we see it suitable and given they have boarded for a least a day or two. Our goal is to have a stress-free environment, work with each cat, and each personality type.  This may lead to the first few stays to be out by themselves.

4. What is in my cats room?

In their room is a 3 tiered space. The bottom level has a litter box (which we provide), food/water dishes (which we provide), the middle level is for jumping up and the top level is for a bed (supplied by us or you.)

5. I am really nervous leaving my cat for the first time, any advice?

Cats pick up on our stress/nervousness. They also know something is up when bags are being packed. We suggest to leave your kitty a day before departure so they don't see the last minute tasks. Also, this gives us a day to contact you with any questions. It is best to take your time coming out here but make the drop off at the door very quick and leave our team to settle in your kitty. After all that is what we specialize in.

6. Can we contact you during the cats stay?

Please do so, we recommend it. That way we can ask questions if needed. Best to email us as we have limited phone hours. We will reply in 1-2 business days.

7. Is there a risk boarding my cat with other cats?

Yes, like a multi-cat environment there is always risks. Bites, scratches and fights almost are never a risk as we strictly rotate cats out. The real risk is upper respiratory/cat cold. We like to compare upper respiratory to a cold/flu in humans. Like bringing a child to school for the first time they are most likely to get a cold/flu from the new environment and after repeated visits they have build up immunity to the viruses. They then are less likely to get sick. In the same, we find new kitty's (especially from shelters and strays) will get upper respiratory. The reason being is they most likely have this virus (herpes virus) in their system. It comes out in times of stress and change. This virus presents itself with runny nose, running eyes and sneezing. Like a flu in us it does need to run it course and will resolve on its own. In some cases, it will worsen and your cat will need to be seen by a veterinarian. From working with veterinarians, they have told us we can do little to prevent it and it seems the kitty's need to build up immunity to the virus. You can buy a non-prescription product from the vet called Lysine. It can help and may prevent this virus. You can give it two weeks prior to boarding, during boarding and afterward.

Please call us and you can speak to the Animal Health Technologist on staff if you have more questions.

8. Does my cat need to spayed/neutered?

Yes, we require your cats to be spayed/neutered.

9. My cat is a senior and never boarded before, is that ok?

We recommend new kitty's to be under 15 years old, at least, before boarding for the first time. A senior will be a lot more stressed than a younger cat. Despite you seeing they are visually healthy they may have some underlying medical problem. We find seniors are most at risk for getting upper respiratory and/or ill due to the fact they are not at home eating and drinking as much as they normally do. Please call to discuss your kitty's individual needs.

10. Do you have any tips or ticks for arrival day?

We have found that cats are better to travel here on a light stomach. Feeding can occur once they arrive and this may save you from a wet clean up in the carrier.

Have our map handy or learn the route here before you travel with your cat.

11. Do I need an appointment to come and view the facility?

Yes, we require all persons arriving to the facility to have an appointment. This is a private residence and must have note of all visitors. Our staff are scheduled daily with duties and during busy times we are not able to accommodate viewings as cats in care come before persons wanting to view. Please respect our requests and book an appointment and we will happily show you around.